TERMS & CONDITIONS
USE OF WEBSITE
Effective as of June 1, 2018
Please read these Terms and Conditions of use carefully before accessing, using or obtaining any materials or information. By accessing the ABC Cooking Studio website (“Our Website”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”) and our Privacy Policy. If you do not accept any of the following Terms, please discontinue access to Our Website immediately. In these Terms, “we”, “us”, “our” or “ABC” refers to ABC Cooking Studio, and “you” or “your” refers to you as the user of Our Website.
We may modify these Terms from time to time by posting a new version on Our Website and your use of Our Website after such changes have been posted will constitute your unconditional agreement to the modified Terms and all the changes.
You may not use Our Website in any way that breaches any code of conduct or policy. You agree that you will not use any device, software or other instrument to, directly or indirectly, interfere or attempt to interfere with:
the proper working of Our Website
Unauthorized access to Our Website
actions that could damage, disable, overburden, or impair Our Website or the networks connected to Our Website
actions that could knowingly introduce viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful
The information and materials contained in Our Website is for general information purposes only. The information is provided by ABC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to Our Website or the information, products, services, or related graphics contained on Our Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of Our Website.
Our Websites may contain links to other websites of interest. Once you have used these links to leave Our Website, you should note that we do not have any control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. You are required to use those websites by their terms at your own responsibility.
ABC may change or delete the contents or URL of this website without prior notice. In addition, the host of Our Website may be suspended or terminated without prior notice. ABC shall not be liable for any damage incurred for the above reasons.
Every effort is made to keep Our Website up and running smoothly. However, ABC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
You agree that by accessing Our Website and/ or using the online services herein, your access and/ or use, as well as these Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore and you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.
MEMBERSHIP & CONTRACT
As updated on 1 Nov, 2022
This agreement outlines the important items we would like you to understand when attending “ABC Cooking Studio.” Please read thoroughly and understand all the items outlined below prior to signing of contract.
In this agreement, the specific terms are defined as below:
ABC Cooking Studio Singapore Private Limited is hereinafter referred to as "Company".
Cooking School conducted under Company's management is hereinafter referred as "ABC Cooking Studio".
Any individual who enrols in ABC Cooking Studio under this terms of agreement is hereinafter referred to as "Member".
Cooking course, Bread course, Cake course, and any other courses conducted in a series are hereinafter referred to as "Regular Course" and "course".
Any individual cooking school operates by ABC Cooking Studio is hereinafter referred to as "Studio".
The website operates by the Company [including the members-only site that would require logging in from homepage] is hereinafter referred to as “Company’s website”.
PC･Smartphone URL: www.abc-cooking.com.sg
TRIAL LESSONS
1.
Trial Lessons can only be attended by non-members who have never attended a Trial Lesson at our studio, as well as any member who is registered as their referral. Under no circumstances are members allowed to attend the Trial Lesson on their own.
2.
For first-timer non-member that is referred by an overseas ABC member, the member must attend the Trial Lesson together with the referred friend.
3.
All participants (regardless of member/non-member) under the age of 18 will have to be accompanied by another participant aged 18 years old and above. Please take note that age is defined by date of birth, not year.
4.
Verification of identity will take place before the start of the lesson.
A refund will be issued ONLY if the below criteria is met:
Lesson cancellation due to unavailability and/or tardiness of instructor.
Lesson cancellation due to studio’s system error.
Lesson cancellation due to emergency studio closure.
NO refunds or rescheduling will be processed for intentional attempts to mislead the studio by providing false information. Such false information includes, but are not limited to:
False name
False date of birth
False NRIC number
Member registration as non-members
A reschedule will be processed if the below criteria is met:
Inability of customer to attend lesson due to sickness, medical conditions, sudden work commitment. (Submission of supporting documents are required for verification and recording purposes.)
Inability of customer to attend lesson due to getting into an accident while on the way to studio. (Submission of supporting documents are required for verification and recording purposes.)
Inability of customer to attend lesson due to passing of family member/relative.
Occurrence of natural disasters. (e.g. flooding in the vicinity of studio)
Requests for rescheduling is submitted within two days, from the date that the booking was made. Supporting document will not be required.
Please take note that lessons can only be rescheduled to within the same month, or the following month, and is subjected to availability of slots.
There is no partial rescheduling for trial lessons. The reschedule will be processed based on the group size, as per the trial lesson confirmation email:
Individual booking: 1 pax
2 pax booking: 2 pax
3 pax booking: 3 pax
4 pax booking: 4 pax
A replacement will be processed if the below criteria is met:
Inability of customer to attend lesson due to sickness, medical conditions, sudden work commitment. (Submission of supporting documents are required for verification and recording purposes.)
Inability of customer to attend lesson due to an accident or the passing of self/family member/relative. (Submission of supporting documents are required for verification and recording purposes.)
Requests for replacement is submitted within two days, from the date that the booking was made. Supporting document will not be required.
Please take note that the replacement must also be a first-timer non-member if the original non-member participant is unable to attend.
Please take note that the replacement can be a member if the original member is unable to attend. In the scenario that the non-member signs up, the referral ticket will belong to the member replacement.
Please take note that the replacement can also be a first-timer non-member if the original member is unable to attend. However, a fee of $30 will be chargeable under Member Referral booking.
The right to receive the recipe will be given only after the completion of a lesson. Taking photos and/or copying of the Company’s original recipes (hereinafter referred to as “Original Recipe”) is prohibited.
Resale and transfer of the Original Recipe as well as any copyrighted items (both original and duplicates) that are available at ABC Cooking Studio (Includes re-sale of items on the Internet, such as Internet auctions) is strictly prohibited.
Publication of the Original Recipe that is intended for an unspecified number of people, such as distribution of the Original Recipe through the Internet, is strictly prohibited.
Personal use of ABC Cooking Studio’s logos, and other ABC Cooking Studio’s original designs (printed materials, homepage materials, etc.)
RETAIL
As updated on June 1, 2018
This agreement outlines the important points we would like you to understand when you purchase a retail item from ABC Cooking Studio.
1.
All items for sale at ABC Cooking Studio Singapore are non-refundable nor exchangeable.
2.
Items are of limited quantity and may not be restocked.
3.
We do not accept pre-orders or do reservation for our items.
4.
Food items imported have an average shelf life of about 90 days.
5.
Once broken/damaged considered sold.
6.
Please approach staff for assistance.
7.
Certain items do not come with boxes or packaging.
8.
We are not responsible for any damage caused by lack of care or misuse by consumers.
9.
ABC COOKING STUDIO Singapore members MUST produce membership card upon checkout to enjoy members only discount.
10.
Members are not allowed to share or buy items on behalf of non-member friends/family. Members only discount are exclusively for ABC COOKING STUDIO Singapore members. This is to ensure that our members get the most out of their journey with us.
EVENTS
As updated on June 1, 2018
This agreement outlines the important points we would like you to understand when you register or participate in an event held by ABC Cooking Studio.
1.
Successful online payment for an event confirms the registration. However, if an event allows phone-in registration, payment has to be made within 3 days from registration date in order to confirm the “seat”. Failure of payment after 3 days will automatically release the “seat” to others without prior notification.
2.
Confirmation details will be sent to paid customers by email. If you do not receive any confirmation email within an hour, this means payment and registration is not successful. Do call the studio and notify us.
3.
Customers will have to abide to each event’s own set of Terms and Conditions, if any.
COURSE TERMINATION
As updated on May 5, 2021
This agreement outlines the important points we would like you to understand when you choose to terminate a contract with ABC Cooking Studio.
1.
If member wish to cancel a purchased contract, member must fill up a “Termination of Contract” request form at the studio.
2.
The date that our studio received your completed “Termination of Contract” request form will be considered the effective application date.
3.
Termination of whole or part of some promotional or packaged courses is not allowed, regardless of the attendance progress. Such courses are usually specified “non-refundable” during the course enrollment or member will need to acknowledge on the "Annex to Membership Terms and Conditions" Form.
4.
Upon termination of contract, a handling fee of SGD80.00 per course will be charged regardless of the frequency of attendance.
5.
Upon termination of contract, a handling fee of SGD80.00 per package will be charged regardless of the frequency of attendance. ※In case of the cancellation of a package, all courses in the package will be cancelled.
6.
Upon termination of contract, a handling fee of SGD80.00 per pre-test license will be charged. Termination of contract after the test is not allowed.
7.
Refund of the remaining contract value will be made once after we reviewed the details of member’s contract and history of the lessons attended. The remaining contract value will be calculated by comparing the total number of lessons purchased and taken, then refund on a pro rata basis.
Termination before commencement of courses:
Refund amount = Paid contract amount - Termination handling fee
Termination during commencement of courses:
Refund amount = Paid contract amount - Actual amount of lessons taken - Termination handling fee
Actual amount of lessons taken is calculated by “Unit lesson amount x number of finished lessons”
8.
Refund methods will be based on the payment method on the date of the contract purchase.
※Refund via Bank transfer only if the transaction is paid by (1) Cash/ (2) NETS/ (3) Credit card that has already been terminated/cancelled
※Refund via Credit/ Debit card only if the transaction is paid by Credit/ Debit card
Any other forms of refund method will not be taken into consideration.
9.
Termination of contract will take 60 working days to process upon receiving your application.
10.
Membership fee will be forfeited upon contract termination; however, recurring members will be exempted from payment of membership fees upon re-contracting with ABC Cooking Studio.